01
Email & account issues
Help with supported client setup, sign-in problems and domain email configuration.
All services
AURA DIGITAL FIJI / SERVICE 05
IT services & business support in Fiji
Need help with business email, domains, hosting, software or workflow automation? We identify the need, explain your options and agree the work before charging.
Scope, costs and responsibilities agreed before work begins.Practical IT support for Fiji businesses
Your written proposal confirms exactly which items, revisions and support are included.
02
Domains & DNS
Connect websites, email and verification records without guessing at settings.
03
Hosting troubleshooting
Investigate deployment, domain connection and website configuration errors.
04
Device & software setup
Scope everyday business software and account configuration for supported devices.
05
Workflow automation
Review repetitive work, choose suitable tools and scope a practical automation with clear access and handover.
06
Practical handover
Explain the fix, any remaining risks and who controls the relevant accounts.
How we build and protect it.
We explain the tools and safeguards that fit your project.
01 / DELIVERY
How we deliver it
- 01Review before changing
- Check the symptoms, recent changes and account ownership first.
- 02Tools you already use
- Work with supported business software and recommend replacements only where useful.
- 03Remote-first assessment
- Share a description and screenshots with sensitive information removed; confirm access safely if needed.
- 04Documented changes
- Keep a record of agreed configuration work so your team understands the result.
02 / PROTECTION
Security & reliability
- 01Authorised access
- Only work on systems you own or are authorised to manage.
- 02Protect credentials
- Use suitable access-sharing methods; do not send passwords in a public chat.
- 03Recover before replacing
- Check backup and recovery options before potentially disruptive changes.
- 04Defined boundaries
- Hardware repair, data recovery and specialist network work require a separate assessment.
IN YOUR AGREED SCOPE
Know what you’re paying for.
- Problem and scope discussion
- Agreed setup or troubleshooting
- Plain-language explanation
- Relevant account handover
- Advice on the next step
Questions about it support.
Open the answer that matters to your decision.
How do I get a useful quote?
Tell us what is not working, which service or device is affected, when the problem started and what changed. Include a screenshot without passwords, keys or private customer information.
Do you provide onsite support?
Describe your location and the work needed. We confirm whether remote help is suitable or an onsite arrangement is available before booking.
Do you need my passwords?
We first establish what access is necessary and agree a safe method. You should retain ownership of your accounts and avoid sending passwords in ordinary messages.
From idea to handover.
A short, clear path with no mystery step.
- 01
Tell us the goal
Share the outcome, existing setup and timing. We clarify what is practical.
- 02
Approve the scope
Review deliverables, price, recurring costs and responsibilities in writing.
- 03
Review & launch
Check the agreed work, receive access and choose any ongoing support.
LET’S MAKE IT CLEAR
Start with a conversation.
Tell us what you need. We’ll explain the scope, the price and the practical next step.